FAQ

I want to signup for Level 3 to get access to the TicinoMath study. Can you provide instructions about how to use it?

  • Originally the TicinoMath/TicinoSuite studies were not available publicly because they are exclusively used by the members of the Private Training, Mentoring, and the Playbook Course.
  • If you want to learn the proper use of these studies, consider signing up to the Playbook or the Training, because Level 3 does not include ANY instructions/training.
  • Although a 10-day Trial is available, please do expect to get full training on the study as part of your trial or Level 3 subscription. Although if you are having an active membership on the site, you will get access to numerous TicinoMath-based posts and chartbooks.

I was accidentally charged/I forgot to cancel my subscription. Can I have a refund?

  • Every member gets an email notification before the next payment is due.
  • It is your job to make sure you whitelist emails arriving from ticinotrader.ch and stripe.com domains.
  • Make sure you keep track of your subscription renewal date and cancel in time if you do not want to be charged. 99% of the members of this site can manage this properly on their own.
  • Because of this, all sales are final and no refunds are issued in any case.
  • If you forgot to cancel and were charged, you can spend the remaining time of your subscription to take care of the cancellation. In the meantime, your site access will still be valid, so you can access all newly posted content of your level.

How can I get notified when you post new materials?

  • Easiest way is to follow me on Twitter – notifications of new posts are always sent there first.
  • Alternatively, you can signup to the TicinoTrader newsletter (see the link on the right) where periodic updates are sent about the newly available content.

I have questions, how can I contact you?

  • If you have question regarding a post (chartbook, video, article, etc), always refer first to the description of the post and its linked materials (further articles, links, etc)
  • Preferred way to send post specific questions is using the Support Forum. Posting questions here can help other traders to learn or you can get more info from the already posted questions.
  • If you have a chartbook request, please always send the full details, including screenshots, settings, parameters, examples on the Support Forum, or – if asked – directly in email to trader [at] ticinotrader [dot] ch.
  • If you are looking for a complex request or project, please check the Private Consultation section.
  • Level 2 members have the opportunity to join the monthly SierraChart Q&A webinars where member questions are answered in live.
  • If you have a general question or would like to join/signup to the Training or Mentoring, please use the contact form here.
  • Please do not send questions/requests using Twitter, because I do not monitor it. I login to Twitter when I post something only.

What SierraChart version should I use with your chartbooks?

It is highly recommended to use SierraChart Service Pack 11 or 12. Service Pack 11 allows you to use all advanced features/tools of Sierra (Volume Profile, Orderflow tools, etc.) and it includes free streaming delayed data from the Denali datafeed (including CME Group, EUREX, US Stocks, etc and their Market Depth Data) – data that can be used to practice, without opening a live trading account.

It is highly recommended to subscribe to SierraChart directly at their website and NOT use a broker issued SierraChart license. Broker licenses usually have serious limitations on the available data, tools, etc.

The exact version number of SierraChart that was used for the creation/update of a chartbook is always displayed in the post (‘Created with…’)

The recommended (minimum) version number is also included in the chartbook filenames (i.e. TicinoTrader_xxxxxxxx_v####.cht)

Follow the instructions here to update to the latest SierraChart version.

Can I use your chartbooks, watch your videos after I cancel my subscription?

The chartbooks you find on my site mostly use the built-in freely available SierraChart studies and tools. So there is no limitation on their use.

You can simply download the chartbooks to your computer and use them as long as you wish.

The only exceptions are the chartbooks that use the TicinoMath study. It is a proprietary S/R study available for Playbook and Training/Mentoring members only or as a Level 3 Subscription.

You need to maintain your subscription to be able to view the Videos and read the Articles.

Playbook members get lifetime access to all Level 1 and Level 2 materials.

I can not login to your site and see the posts.

If you experience a login issue:

  • Make sure you are using the latest version of your browser (Firefox, Chrome, Edge, Safari, etc.)
  • Try to clean your browser’s cache manually or using 3rd party apps like CCleaner
  • At the login dialog, you can anytime reset your password that was created when you signed up. You just need to enter the email address you used.
  • The use of Google Authenticator is entirely optional and you should not use it unless you explicitly ask me to turn it on for your account.
  • If you still have problems after completing the above steps, please send a message using the contact form here.

Do you trade stocks, Forex and options?

Stocks – no.
FOREX – yes but generally currency futures on CME Globex provide plenty of liquidity and much more transparency. Exotic spot FX pairs are used for hedging as part of my position trading approach though.
Options: yes, options on futures and commodities only.

Spreads: yes, longer term commodity spreads.

With Scalping and B-Account trades the main focus is on US Treasury Futures and EUREX Futures.

Do you provide a free trial?

  • There is a free trial available for the TicinoMath study – if you are interested, please send your SierraChart Account name in email to activate a 10-day trial.
  • There is no trial for the Level 1 (Chartbooks) and Level 2 (Articles/Videos) subscriptions, but you can check the free example videos.
  • There is a free preview video from Playbook Part 1 – Send a message using the Contact page to get access. Level 1 members can watch the video here.

How can I pay for the Chartbooks, Articles/Videos, Playbook, Training and Mentoring?

After clicking on any link that requires a subscription, you will be directed to a page where you can sign up to get access to Chartbooks (Level 1), Articles & Videos (Level 2), the TicinoMath Study (Level 3) or the Playbook (Level 4). Stripe is used as a payment processor.

Existing members can extend, upgrade or cancel membership using the Members Area -> Membership Settings page.

The fee of the Training and Mentoring can be paid by wire transfer only please send and email here for more details.

After a payment is complete, a confirmation email will be sent to your email and a separate email with login information/instructions.

Please be aware that all payments are final and no refunds are available for Level 1, Level 2, Level 3, Playbook, Private Training and Mentoring payments. Also it is mandatory to sign a Non-Disclosure document before participating in the Training/mentoring programs.

If several traders use your method, it will stop working…

There are three answers to this question:

  1. The number of Private Training and Mentoring participants are limited. There is only a handful of traders who use this exact same approach each day. The method works, not because it is some kind of magical, predictive technique but because it is based on the observation of important market players who use the same techniques every single day.
  2. Most of the traders who learn a method will: (1) not start to implement it (2) will not implement/trade it as suggested/taught (3) only a very small percent of traders (humans) are willing to follow given rules. This is another guarantee.
  3. (1) The very strict and conservative risk management guidelines and rules used, result in relatively small positions compared to the available trading capital. This makes it almost impossible to affect highly liquid futures markets even if there are several traders applying the same principles with large accounts. (2) The US Treasury and EUREX Futures markets are the most liquid instruments in the world without any practical upper contract size limit that may affect individual traders.

Why do you limit the number of participants?

To find the detailed answer, please read the Goal section of the Mentoring page.

Both learning and teaching require substantial efforts from both parties which means lots of work time and energy. While trading full-time, this can be done on a limited basis only.

Last updated: July 14, 2022 at 19:36 pm

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